30 Day Money Back Guarantee & Refund Policy
We want to ensure that you are 100% happy with your purchase.
- If you are not satisfied with your item contact us.
- If after you attempted to resolve any issues with us and feel unsatisfied with the product(s) you purchased, we will make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
We will submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Requesting a Refund
To request a refund:
- Email us at sweetsaltyshay@gmail.com
- Enter your order number of the product(s) you want to refund.
- Let us know your refund reason and please add as many details as possible about your reason for the refund request to help us do a better job in the future.
- We will reply to you within 48 hours and submit your refund.